Privacy policy

At RAFAE SHOP™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website and services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Full name.
Email address.
Phone number.
Billing and shipping address.
Payment information.
Order and purchase history.
Account login details.
Device and browser information.
IP address and cookies.
Customer service communications.

2. How We Collect Information

We collect information in several ways, including:

Directly from you when placing orders, creating an account, or contacting support
Automatically through cookies, analytics tools, and tracking technologies
From trusted third-party partners and service providers

3. How We Use Your Information

Your information may be used to:

Process and fulfill orders
Provide customer support
Improve products, services, and website performance
Personalize your shopping experience
Send promotional offers and marketing communications
Detect fraud and protect against unauthorized activity
Comply with legal and regulatory obligations

4. Sharing Your Information

We may share your information with trusted third parties, including:

Payment processing providers
Shipping and logistics partners
Marketing and analytics services
Fraud prevention and security providers
Government or legal authorities when required by law

RAFAE SHOP™ does not sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality and performance
Analyze website traffic and user behavior
Support personalized content and advertising

You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Data Security

We implement commercially reasonable security measures to help protect your personal information from unauthorized access, disclosure, or misuse. However, no method of online transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide products and services
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce agreements and policies

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your information
Opt out of marketing communications
Request a copy of stored personal data

To exercise these rights, contact us at:

📧 support@rafaeshop.com / collab@rafaeshop.com

9. Children’s Privacy

RAFAE SHOP™ services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Third-Party Services

Our website may contain links to third-party websites or services. RAFAE SHOP™ is not responsible for the privacy practices, content, or policies of third-party platforms.

11. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. We take appropriate safeguards to protect your personal data during international transfers.