Política de reembolso

At RAFAE SHOP™, we are committed to delivering premium streetwear and apparel with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the terms below.

🕒 14-Day Return Window

You may request a return or refund within 14 days of receiving your order.

Unfortunately, requests made more than 14 days after delivery cannot be accepted for a refund or exchange.

📦 Return Eligibility

To qualify for a return or refund, the following conditions must be met:

  • Item must be unworn, unused, and in original condition

  • Product must be returned in its original packaging

  • Proof of purchase or order confirmation is required

  • Product must not show signs of wear, washing, damage, or improper handling

👕 Made-to-Order Production

RAFAE SHOP™ produces apparel after an order is placed to maintain premium quality standards and reduce unnecessary waste.

Because production begins shortly after purchase, orders may not be eligible for cancellation once production has started.

🚫 Non-Refundable Situations

Refunds or returns will not be accepted for:

  • Products damaged due to customer misuse, washing errors, or improper care

  • Items returned without original packaging

  • Orders with incorrect shipping information provided by the customer

  • Shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control

  • Minor variations in print placement, color, or sizing that are within normal manufacturing tolerances

💰 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect

  • Approved refunds will be issued for the eligible amount once the return has been received and inspected

🔄 Refund Process

Once your returned item is received and inspected:

  • You will receive notification regarding approval or rejection of your refund

  • Approved refunds will be issued to the original payment method

  • Refund processing may take approximately 5–10 business days depending on your bank or payment provider

📩 How To Request A Return

To initiate a return or refund request, please contact our support team:

📧 Email: collab@rafaeshop.com

Please include:

  • Order number

  • Full name

  • Reason for return

  • Photo or video evidence (if applicable)

🔁 Exchanges

We only replace items that arrive damaged, defective, or incorrect. If you require an exchange, please contact our support team for assistance.

⚠️ Important Notice

RAFAE SHOP™ reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy or in cases where abuse of the return process is detected.