Política de envío

RAFAE SHOP™ Shipping Policy

At RAFAE SHOP™, we are committed to providing reliable, transparent, and premium delivery for all orders. Every product is carefully handled under our made-to-order system to ensure high-quality results and exclusive limited-drop production.

Please review our shipping policy before placing an order.

📦 Order Processing

All orders are processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
You will receive a confirmation email once your order is placed.
During high-demand periods, processing may take slightly longer.

👕 Made-to-Order Production

RAFAE SHOP™ only produces items after a customer places an order.
This ensures every product is made with premium attention to detail, quality control, and exclusivity.

🚚 Shipping Times

🇺🇸 United States: Free Shipping — 7–12 business days.
🇨🇦 Canada, 🇦🇺 Australia & 🌍 International: Paid Shipping — 10–30 business days.

Delivery times are estimates and may vary depending on location, customs clearance, and carrier conditions.

💳 Shipping Costs

Shipping fees are calculated at checkout based on location and shipping method.
RAFAE SHOP™ may offer *Free Shipping* promotions on USA orders & selected cases.

📍 Order Tracking

Tracking details will be provided via email once your order ships/placed.
Please allow 1–3 business days for tracking information to update.

⚠️ Shipping Delays

Delays may occur due to:

Carrier or logistics issues.
High order volume.
Customs clearance.
Weather or external factors.

RAFAE SHOP™ is not responsible for delays caused by third-party carriers or customs authorities.

🏠 Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

RAFAE SHOP™ is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately:

📧 collab@rafaeshop.com / support@rafaeshop.com

📦 Lost or Stolen Packages

If a tracking system confirms delivery, RAFAE SHOP™ is not responsible for loss or theft after delivery confirmation.

We recommend:

Checking with neighbors or building management.
Contacting your local carrier.
Reaching out to our support team for assistance.

🌍 Customs, Duties & Taxes

For international orders:

Customers are responsible for customs duties, import taxes, and local fees.
These charges are determined by local authorities and are not controlled by RAFAE SHOP™.